Occupational Ed or Elective: 9, 10, 11, and 12
Graduation requirement: (.5 credit)
Prerequisite: Introduction to Communication Arts
Length of class: One semester, repeatable
Room: F2
Students will develop skills in problem solving, computer technology support, telecommunications, interpersonal communication and leadership. "On the job training" will be the main mode of instruction. Rather than using a book for the class these students will be writing the book - literally. Daily logs based on each days activities and experiences will be maintained by each student. Students will become proficient in the use of telecommunications through the use of the Internet. They will become information resources for others by helping locate sources for computer support and projects that would be helpful for teachers' infusion of technology into the classroom.
Skills Development Units
Unit 1: Communications
- Generation TECH Tools
- Introduction to Generation TECH
- Communicating with Others
- Communicating and Learning
- Organizing Information
- Teamwork
- Listening and Note Taking Skills
Unit 2: Hardware
- Understanding Computer Components
- Component by Component: Going Indepth
- Boot-up and Information Flow
- Putting it to Work: Disassembling and Reassembling a Computer
- Comparing Computer Hardware
Unit 3: Software
- Getting Started: Bits and Bytes
- The Operating System and the OSI Model
- Installing an Operating System
- The Operating System: The Ultimate Traffic Cop
- Application Software
- How Do I... ? Using Help to Learn More
Unit 4: Problem Solving
- The Art of the Interview
- Help Desk and Job Tickets
- Practicing the Client Interview
- Fixing Problems for Total Customer Satisfaction
- Escalation and Follow-up
Unit 5: Researching Solutions
- Software Solutions:The Best Sources
- Software: Going Beyond the Vendors
- Solutions: Contact the Vendor
- Peer Inventory of Knowledge
Unit 6: Housekeeping
- Maintaining Hardware
- Keeping Computers Healthy
- Maintaining Multiple Computers
Unit 7: Helping Teachers
- Generation TECH Projects
- Project Planning
- Producing Effective Tutorials
- Presenting Information
- Creating Online Resources
- Media in Instruction
Unit 8: Portfolio Building
- Showing the Impact of Student Tech Support
- Student Portfolios
- Portfolio Building